Herb Kelleher has just retired. And you are his successor. Unfortunately, your personality is…

Herb Kelleher has just retired. And you are his successor. Unfortunately, your personality is quite different from his: you are an introvert and far from flamboyant, and your memory for names is not good. What would be your course of action to try to preserve the great employee dedication of the Kelleher era? How successful do you think you will be? Did the board make a mistake in hiring you?
 

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